1. Introduction

At DENISSE ORTEGA JOYAS, we value and respect the privacy of our customers and users. This Privacy Policy explains how we collect, use, and protect the personal information provided through our website.

By using this website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following personal information:

first and last name,
shipping address,
phone number,
email address,
information necessary to process payments,
data related to orders and purchases made.

We may also collect automated information such as IP address, browser type, and browsing behavior on the website.

3. Use of Information

The information collected will be used to:

process and ship orders,
provide customer service,
respond to inquiries,
send updates related to purchases,
improve our products and user experience,
send promotional information or brand news, only if the user authorizes it.

4. Information Protection

We implement security measures to protect our users’ personal information and prevent unauthorized access, loss, or misuse.

However, no electronic transmission or storage system is completely secure, so we cannot guarantee absolute security.

5. Sharing Information with Third Parties

DENISSE ORTEGA JOYAS does not sell or share personal information with third parties, except when necessary to:

process payments,
make shipments,
to comply with legal obligations,
or to provide services related to the operation of the online store.

6. Cookies

Our website may use cookies to improve the user experience, analyze traffic, and personalize content.

Users can configure their browser to reject cookies; however, some features of the site may be affected.

7. Derechos del usuario

The user may request at any time:

access to your personal data,
correction of incorrect information,
deletion of your data,
cancelación de suscripciones o comunicaciones promocionales.

To exercise these rights, you may contact us through our official customer service channels.

8. External Links

Our website may contain links to social media platforms or other external sites. We are not responsible for the privacy policies or the content of those sites.

9. Amendments

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page.